Heather Lapinski

Consulting Manager

Heather Lapinski is a consulting manager in ISG’s Robotic Process and Cognitive Automation practice, with 20 years of experience in leadership roles in process automation, IT program/project management, operations, process re-engineering/design and outsourcing. As a project lead in the practice, she has led complex RPA implementation projects for global clients in the insurance, consumer packaged goods, and manufacturing sectors. Each of these RPA projects included managing large teams to implement RPA from process assessment and software selection/installation, through training and automation configuration/deployment, to center of excellence training and implementation.